Frequently Asked Questions
Everything you need to know about Floyd Home furniture and services.
What is the standard shipping lead time?
Most in-stock items ship within 5-7 business days. Custom upholstery or made-to-order pieces may take between 4-8 weeks depending on current production capacity.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee. This service includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy for furniture?
We offer a 30-day return window for most items. Products must be in original condition. Please note that a restocking fee may apply, and original shipping charges are non-refundable.
Are your materials sustainably sourced?
Sustainability is at our core. We use FSC-certified wood, recycled steel, and eco-friendly fabrics to ensure our furniture is as kind to the planet as it is to your home.
Do you provide fabric swatches?
Absolutely. You can order a complimentary swatch kit through our website to see and feel our upholstery options in your own lighting before making a purchase.
What kind of warranty comes with my purchase?
All Floyd Home furniture is backed by a 10-year limited warranty covering manufacturing defects and structural integrity to ensure your pieces last a lifetime.